Refund & Exchange Policy

At MIRAH, we take immense pride in the craftsmanship and quality of our garments. Every item undergoes a strict and careful quality inspection before it is dispatched to ensure it meets our highest standards.

1. Exchanges for Damaged Items

In the rare event that you receive a product with a manufacturing defect or that was damaged during transit, we are happy to offer an exchange.

• Timeframe: You must contact our customer care team at contact@themirah.com within 24 hours of receiving your order.
• Requirements: Please include your order number, a detailed description of the issue, and clear photographs of the defect.
• Approval: Once reviewed, our team will provide you with the next steps. Please note that exchanges may be declined if insufficient evidence or reason is provided.
• Shipping Costs: Return shipping costs for exchanges are the responsibility of the customer.

2. Incorrectly Ordered Items & Sizing

We strongly encourage all customers to carefully review the product details, descriptions, and size guides provided on each product page prior to completing a purchase.

• Exchanges cannot be made for incorrectly ordered items, such as ordering the wrong size, style, or color.
• If you are unsure about sizing, please refer to our Size Chart or contact our support team for guidance before placing your order.

3. No Refunds

To maintain the exclusivity, quality, and hygiene of our collections, all sales are final. We do not accept returns for refunds under any circumstances.